New Clients

Welcome to Whitestone Counseling—we’re glad you’re here. This page is designed to help new patients feel confident and comfortable as they begin their counseling journey. Here you’ll find everything you need to know before your first appointment, including what to expect in the onboarding process, answers to common questions, a link to schedule your initial assessment, and a selection of helpful resources to support you along the way. Our goal is to make getting started feel simple, clear, and reassuring—because taking this first step toward healing is already a meaningful one.

What to expect:

01. INITIAL CONSULTATION

We’ll start our relationship with a free phone consultation to get to know you, determine what counseling services are needed, and see if Whitestone is the right fit for you.

02. SECURE INTAKE

Before your first session, we’ll provide you with secure intake forms, including informed consent, insurance or payment plan, our HIPPA policy, emergency contact information, etc. Individuals, couples, and families will each complete their own intake assessment.

03. FIRST SESSION &
COUNSELING PLAN

03. FIRST SESSION & COUNSELING PLAN

Next, we’ll develop a tailored therapy plan designed to address your specific goals and needs. We’ll review this plan together so you feel informed and empowered before starting your therapy journey.

04. TREATMENT & GROWTH

Once intake is complete, our partnership will take flight. We’ll meet for regular, confidential sessions in-person or virtually to begin carrying out your therapy plan and addressing your specific needs.

The goal is not a “quick fix” but rather a meaningful partnership that moves you toward healing, growth, and a fresh start.

Frequently Asked Questions

what types of issues do you treat & how?

Whitestone Counseling Group will treat a majority of mental health and interpersonal issues primarily utilizing person-centered, evidence-based approaches to therapy.

How long is each session?

A therapy hour is 53 minutes. For family and couples intensives, sessions are scheduled for 3-4 hours.

Do you provide telehealth services?

Whitestone Counseling Group provides telehealth on an as-needed basis. We carry a limited number of telehealth clients per counselor, so telehealth spaces are limited.

How often will we meet?

How often we meet for therapy depends on your emotional and financial needs. Some individual clients are scheduled for weekly sessions, some are on a bi-weekly schedule. Intensives are designed to address issues in a different format, so intensive clients will meet 2-4 times over the course of several months, 3-4 hours per session.

Do you take insurance?

Chris and Kayla White are both providers for BlueCross Blue Shield. Prospective clients with other insurances will be required to pay the private client fee. Intensives are not covered under insurance.

Can I pay out of pocket?

You can certainly pay out of pocket. Chris and Kayla White have a private client fee of $175/hour for individual clients. Because marriage and couple intensives are not covered under insurance, intensives involving both Chris and Kayla are $200/hour.

Is therapy confidential?

Yes, therapy is one-hundred percent confidential and covered under HIPPA regulations.

What is your cancellation policy?

Cancellations must be made prior to 24 hours before the scheduled session. If a session is cancelled within 24 hours, clients will be charged a $75 cancellation fee.

New Client?

START HERE

Healing doesn’t have to be intimidating. Get to know our practice and process before scheduling your free consultation.